As you know I have recently set up my own virtual assistant business and to begin with I spent a lot of time and energy researching best practice, thinking about my niche, target market etc.

I then read a great article on analysis paralysis and realised that although I wanted everything to be perfect, that I actually needed to take action and start implementing processes to ensure that I was ready to meet customer expectations, understand how to work with the clients and, at the end of the day, get paid for it!

So I sat down and brainstormed all of the processes that would need to be in place so I would be in a position to identify clients, perform tasks for them, ensure they were satisfied with the results and then be able to invoice in a timely manner. As someone who has worked in process management and continuous improvement for a number of years, I used business process management techniques to ensure that I reviewed the end-to-end pipeline, creating groups of activites that would need to be implemented.

I then created a project plan, listing all of the tasks I would need to do in order to put these processes in place and then identified how long each of these tasks would take. I tried to be realistic with the time each task would take, as I know that interruptions happen, but I also didn’t want to put slack into the project as I was eager to get started.

To  ensure I keep to the project plan, I’m using the techniques that I’ve already discussed in my previous blog on time management and the pomodora technique to remain focused on the task at hand.

An important part of this process is to proceduralise each of the activities to ensure that you don’t have to start from scratch each time and that if someone new comes in, or if someone is on holiday, that your business can continue to remain focused on its core activity, which, unless your company is in business process redesign, is NOT going to be process evaluation and writing procedures!

Process implementation and business process management are transferable skills which allow me, as a Virtual Assistant, to help small business owners and start up companies review their work flows and introduce processes and procedures for repetitive, routine tasks in order for them to become more productive and to improve through learning and updating their methodologies.

If you need any help in this area, please feel free to contact me via

Telephone: +44 (0)79 2005 6041

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